Terms and Conditions

Questions?

 E-mail us at Info@Ths-i.com

Handling

Online orders are not charged a handling fee - No Exceptions!

Sales Tax

We are required to charge Arkansas residents 9.25% sales tax.

Sales & Specialty Items

Sales and specialty items are only available as advertised - no substitutions, No Exceptions. Sale pricing is not available outside of specified sale periods. We reserve the right to refuse sales and services to anyone for any reason we see fit.

Warranty

The only warranties applicable to the products sold by Trojan horse solutions, llc. (THS-i) are any express warranties that come from the manufacturer of the products. Customer understands and agrees that Trojan horse solutions, llc. (THS-i) makes no representations or warranties of any kind or nature concerning the products it sells. Customer agrees to waive any and all implied warranties, including merchantability or fitness for a particular purpose.  

Trojan horse solutions provides manufacture warranty information on each product page it listed.

Returns & Exchanges

The customer will have 2 weeks or 14 days to contact us for any returns.  No exceptions!

returned or exchanged items must be in unused condition. Unused condition is non-fired, non-permanent assembly of parts.  Un-mounted, No drilling, filing, sanding, painting, locking compound, etc.

You must obtain a RMA number to return or exchange your order. 

 

Visit the Returns page of our website or email sales@THS-i.com for a Return Merchandise Authorization prior to returning your item.

Returns must include any accessories, manuals, and documentation that were shipped with the product AND may be subject to a restocking fee of up to 25%.  No exceptions.

 

Exchanges are not subject to restocking fees. Restocking fees are assessed on an individual basis. It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. Trojan Horse Solutions LLC (THS-i) is not responsible for any packages that are lost while being shipped to us. 

Custom products, special orders, and items sold "blem" or blemished, surplus, "as is" or "used" are not elligible for return or exchange. 

Refunds

Sales Tax, Shipping charges, and FFL fees are non refundable. Merchandise from other manufacturers is warranted through the original manufacturer; no warranties are expressed or implied by Trojan Horse Solutions, LLC. (THS-i) Product prices listed on our website do not include shipping and handling, which are calculated prior to credit card authorization and will be reviewed by the customer before checkout.

Limitation of Liability

Trojan Horse Solutions, LLC. (THS-i) shall not be liable for any damages that result from the mis-use of or the inability to use the materials and/or products on this site.

Typographical Errors

If a product on the Trojan Horse Solutions (THS-i) site is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price.   Trojan Horse Solutions, LLC. (THS-i) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.